Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Questions
Can the Fork-Alert system cover greater distance than the nominal 10m/33ft?
Yes, the receivers can be "chained" to give greater coverage, i.e. three receivers could be placed down a corridor to give 30m / 98.4ft coverage.
Can the Fork-Alert system be adjusted to cover less distance?
Yes, the receiver's sensitivity can be wound down to shorter distances via a potentiometer in the receiver.
Who installs the Fork-Alert system?
Qualified Electricians can install the system. Wickham Plastics provides the installation instructions, or we, Wickham can arrange the installation if you prefer.
Who installs the Infrared Transmitter that goes on the Forklift?
Qualified Electricians can install the units, however if you lease your forklifts you should seek advice from the forklift supplier and possibly get them to install it onto their machines.
Why doesn’t the transmitter flash?
The transmitter sweeps an invisible beam around the forklift. The transmitter is purely for the Fork-Alert system and does not replace the existing flashing light on the forklift.
Is the beacon “safe” for employees to look at?
Yes, the Fork-Alert has been tested by ARPANSA (Australian Radiation Protection and Nuclear Safety Agency) to AS2211 and is classified non-hazardous.
Can I use the Fork-Alert system in conjunction with existing In-ground loop detectors?
Yes the system can be easily integrated into your existing door automation system.
Will it only work for vehicles fitted with your transmitter beacon?
Yes, it acts as a low-level security system in that automated doors will not open for a vehicle without a Wickham Plastics transmitter fitted.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us here to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. This cannot be changed or cancelled If it has already been dispatched from our warehouse.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at EMAIL. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your BRAND stories, should you have any feedback for us, please feel free to send it here.
Where are you located?
Our BRAND HQ is located in Berwick, Victoria. Fork Alert products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our BRAND HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.